| Return Policy |
 Return ProcedureCharging hardware is covered by our 3 month warranty and batteries are guaranteed for 10 days (from date of receipt). At our discretion, these items could be replaced, or repaired, provided the faulty unit is returned to us, at your expense and with proof of purchase. We will need to institute a formal claim with the factory and return the faulty unit to them for analysis. If a battery or charger is faulty, speak to the agent or reseller that you bought it from. If this is not possible, contact us at Head Office. Cables are not normally replaced, as they are often damaged by twisting, pulling and other usage abuse. In order that we accept returns, you will first need to complete an RMA request. To do this, you must send us an e-mail, with all relevant details. This must include proof of purchase and date purchased. Please note that consumable items (cartomizers, cartridges and liquid) will never be exchanged, credited or swopped, whether opened or still sealed. These items are exempt from our warranty and return policy. There is enough information and pictures on this website for us to assume you know what you are buying and do not accept returns, whether used or not.
Please familiarise yourslf with the terms of our warranty, guarantees and return policies before making any claims. Ideally you should send the parcel by registered mail, at your cost, as we will not have any way of knowing were the parcel may be, should it go missing in the post. Alternatively, send us the tracking number of the normal Post Office parcel, so we can trace it. When the item reaches us, we will assess the situation. If we feel there is a valid claim, we will return the battery to the factory and ask for an exchange. Should you have any questions regarding our Product Return Policy, you can contact us.
See our Shipping Policy, Security Policy, Privacy Policy. Latest News On Battery Exchange: The factory is reasonable with claims, but they obviouly need to cover themselves. As from 10th January 2012, we have been told to keep a battery register and provide all documentation with each claim. They have the right to refuse, which leaves us out of pocket. We will use our discretion before claiming from the factory, so not all claims will be approved. From now on each battery claim will be treated on merit and a surcharge of R30 will be levied against the claimant. © Copyright 2009-12. Electronic-Cigarette-Suppliers. All Rights Reserved Worldwide. |
